Airline ordered
to pay AED30,000 to diabetic travelerwww.dubaibusinesskey.com
Abu Dhabi: An airline has been ordered to pay
Dh30,000 as compensation to a diabetic pilgrim who suffered physical discomfort
and mental stress last year due to flight delays, the Abu Dhabi Judicial
Department announced in a statement on Saturday.
The complainant had filed a case at the civil court alleging
that a near 12-hour delay following his Haj pilgrimage last year had caused him
great distress and discomfort. He had initially demanded Dh4 million as
compensation.
The suit stated that the pilgrim’s return flight, which had been
scheduled for 3pm, was delayed until 4am the next day. Following this, his
luggage had not reached him until 6.30am. As a result, he suffered from
exhaustion and worsening of his diabetic condition.
The airline, on the other hand, requested a dismissal
of the case, saying that the complainant did not make a direct reservation with
the airline. The case was rejected by the Civil Court of First Instance because
the complainant failed to provide documents which showed that he had a
reservation with the airline, and that the trip had been delayed.
When the case reached the Court of
Appeals, investigators obtained flight details from the airport that confirmed
the complainant’s allegations of significant flight delay. Based on this, the
compensation amount was set for the airline.
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